Alexandra Diamond Ring

Special Order

18KG / 3.39 ct / 2.90 gold wt.

Color: G-H
Clarity: SI1-SI2

RD: 1.66ct,9pcs
EM: 1.82ct,11pcs

Some items may be in stock and available to ship immediately. If the item is not in stock, please allow 5-7 weeks for delivery.

To confirm lead times on a particular item, please contact our customer service team faiafinejewelry@gmail.com or WhatsApp.

Gold Wt: the weight of gold in each item.
D: Diamond

Cut Stones:
Emerald: EM
Marquise: MQ
Round: RD
Pear: Pear
Princess: PR
Oval: OV

4 c’s
Color: How colorless the diamond is.
Clarity: How clean the diamond is of inclusions and blemishes.
Cut: Quality of the angles, proportions, facets, and finishing details.
Carat (ct): unit of weight for precious stones and pearls, now equivalent to 200 milligrams.

We use different types of gold

10KG: 41.7% gold, 58.3% alloy.
14KG: 58.3% gold, 41.7% alloy
18KG: 75% gold, 25% alloy.

Alloy: a metal made by combining two or more metallic elements, especially to give greater strength or resistance to corrosion.

The term for any exchange or return is 3 days once the purchase is received; after this term we won’t be able to offer any exchange or return.

To validate the exchange or return, is necessary to deliver the product back through parcel service so the return can be effective, we will send you the corresponding shipping guide with a cost of $350.00 MXN, once the return is approved we will issue the corresponding store credit.

In case of exchange, the product needs to be delivered back so we can proceed to make the corresponding exchange.

The exchange and/or return is not applicable in special orders (you can review in the description of the product if it applies as a special order).

To proceed with a return, is necessary that you send us the receive or the proof of payment.

Once we receive and inspect your product, we will send you an email to notify you that we received said product.

If the size of the ring you choose is not the correct one, we can gladly adjust it with our jeweler. The adjustment of the ring have a cost of $500.00 MXN / $25 USD. The delivery cost should be paid by the client.

If you want to realize an exchange because of product defects and obtain the same product, send us an email to faifinejewelry@gmail.com to send you the corresponding instructions.

The client will be responsible to cover the delivery expenses of any exchange and/or return.

The delivery expenses are not refundable.

We reserve the right to reject returns communicated or sent after the deadline, or products that are not in the same condition in which they were received. If you have any issue with the purchased product(s) regarding manufacturing defects of said products, please contact us via email to faifinejewelry@gmail.com.

Shipping Cost

MEXICO:

$350.00 MXN — 3 to 5 business days after your purchase leaves our warehouse.
Shipping cost $600.00 MXN
Shipping cost $350.00 MXN.

USA:

$25 USD — 3 to 5 business days after your purchase leaves our warehouse.
Shipping cost $40 USD.
Shipping cost $25 USD.

Once your order is confirmed, we will send you an email when your purchase has been shipped. This email will include your tracking number so you can enter it on the carrier’s website and follow up until it arrives at the address provided.
We are not responsible for delays caused by the courier company.

Exchanges

The term for any exchange is 3 days from the date the purchase is received; after this period, we will not be able to offer any exchange.

To validate the exchange, the product must be returned through a parcel service. We will send you the corresponding shipping label at a cost of $350.00 MXN, and once the exchange is approved, we will issue the corresponding store credit.

In the case of an exchange, the product must be returned so we can proceed with the replacement.

Exchanges do not apply to special orders (you can check the product description to see if your purchase qualifies as a special order).

To proceed with an exchange, you must send us the receipt or proof of payment.

Once we receive and inspect your product, we will send you an email to notify you that we have received it.

If the ring size you chose is not correct, we can have it adjusted by our jeweler for a cost of $500.00 MXN / $25 USD. Shipping costs must be covered by the customer.

If you wish to make an exchange due to manufacturing defects and obtain the same product, please email us at faiafinejewelry@gmail.com so we can send you the corresponding instructions.

The customer is responsible for covering the shipping costs of any exchange. Shipping costs are non-refundable.

We reserve the right to refuse exchanges requested or sent outside the established period, or products that are not in the same condition in which they were received.