Exchanges

The term for any exchange is 3 days from the date the purchase is received; after this period, we will not be able to offer any exchange.

To validate the exchange, the product must be returned through a parcel service. We will send you the corresponding shipping label at a cost of $350.00 MXN / $25 USD, and once the exchange is approved, we will issue the corresponding store credit.

In the case of an exchange, the product must be returned so we can proceed with the replacement.

Exchanges do not apply to special orders (you can check the product description to see if your purchase qualifies as a special order).

To proceed with an exchange, you must send us the receipt or proof of payment.

Once we receive and inspect your product, we will send you an email to notify you that we have received it.

If the ring size you chose is not correct, we can have it adjusted by our jeweler for a cost of $500.00 MXN / $25 MXN. Shipping costs must be covered by the customer.

If you wish to make an exchange due to manufacturing defects and obtain the same product, please email us at faiafinejewelry@gmail.com so we can send you the corresponding instructions.

The customer is responsible for covering the shipping costs of any exchange. Shipping costs are non-refundable.

We reserve the right to refuse exchanges requested or sent outside the established period, or products that are not in the same condition in which they were received.